Bill and Nancy B. were looking to upgrade the exterior of their home. The siding on the house was 32 years old and the wood around the front door was rotting away. They had recently had work done on their chimney and were ready to update their siding, doors, gutters, and shutters. In their search for contractors, they had reached out to two other contractors prior to contacting Opal Exteriors— one never responded to their inquiry, and the other failed to provide a quote in a timely manner. Overall, they were frustrated with the contractors’ responsiveness and were really looking for a company with a good reputation, quality product, and timely correspondence.
It was also important to the Bill and Nancy that they find an honest local contractor who would take the time to genuinely educate them on what needed to be completed and how it would be done in order to bring their vision to reality. They cared deeply about their home’s appearance and sought a contractor who provided quality work and products that would outlast the time they planned to spend in their home. What they didn’t want was to be “sold” on any specific product that was strictly the most profitable for the contractor. Additionally, it was essential that the company they selected took the extra effort to protect their extensive landscaping that they worked hard on and were extremely proud of.
